You call potential customers and receive a standard SMS response. You have prepared yourself as a salesperson for this acquisition moment and are ready for any challenge. You have a plan of action on paper and get to work in good spirits. Yet a standard text message response remains a challenge for many salespeople. How do you handle this without coming across as pushy, while remaining effective? In this article, I offer you insights and practical tips.
A common obstacle is the standard text message response: "I'll call back in a minute." While this can be a convenient way for prospects to save time, it sometimes leaves salespeople uncertain. Here are some ways to deal with this:
When a prospect indicates to call back, give them time and space to do so. Immediate re-contact may be perceived as intrusive. Wait at least 24 hours before taking any follow-up action.
Respond to the message with a friendly and professional text message. For example, "Thanks for the response! Please let me know when it's convenient for you to call. I look forward to it." This confirms the interaction and keeps communication open without pressure.
If the prospect does not call back, contact them again with a specific proposal. For example, "I understand it can be busy. Shall I call you tomorrow around 11 a.m., or would the afternoon be a better fit?" By giving the customer a choice, you offer them a choice and accept their autonomy.
Prospects and customers are like real people
Realize prospects and customers are like real people. When they realize a salesperson is calling their brain tells them, “Beware, responding may lead to a change.” No matter how beautiful and attractive your offer is any change is automatically considered uncomfortable by our brain. Give a prospect a chance to get used to the idea and take them through the change step by step. This starts as early as your first acquisition moment.
Do you also want to deal more successfully with acquisition challenges? Then don't wait any longer and let's uncover them together and look for an appropriate solution.
Make the first change now to become more successful in your acquisition and schedule an appointment to discuss your challenges together directly in my calendar.
