Best top seller,
I saw you sitting in the showroom behind your desk. You didn't see me because you were busy on your cell phone. You had a tired expression on your face. Maybe you had just had a cancellation or the client delayed his order when you had expected to put it on paper today. Maybe you were bummed that your colleague further down the showroom did have clients and by the sound of it came to a deal. Either way you seemed done for the day.
I decided to leave you be. Perhaps you would recover later and come after me. If I showed that I was interested in the products you had on display maybe you would get excited. But even when I extensively looked at and tried on one of the models that I really liked, you didn't come my way.
I realized that I was looking at used models and you might be doing sales only for the new products. So if I went up to the second floor to look at the new models there you would naturally move. If I went up the stairs, right in front of your desk that would probably be the right tricker for you.
I walked around the showroom after coming upstairs. You didn't come after me yet. At least I got the opportunity to quietly look at all your products. Stickers told me that the products were locked for my safety and that if I wanted to see more, just say so. But, dear top salesman, you were not there to ask.
I suddenly heard the stairs creak. And just before I had seen all the products, you came up the stairs. There you came, now it was going to happen! I was going to see the top salesman in action! But I saw that you were looking at your watch with a big sigh. As if you wanted to make it clear that it was an extra effort for you that I had come in after 5:30 pm. Fortunately, you persevered and came up anyway.
I was near the opening of the stairs when you grabbed the last step. You looked at me. “Good afternoon,” you said and as you were already starting to walk around me you asked, “can I help you with something?” I was stunned did you, as a top salesman at a top brand in an A1 location, ask a closed question? And did you think I looked needy that you asked me if you could help me?
I picked myself up and answered your question. In my opinion, the answer you were hoping for. The answer that suited your mood and confirmed it. The answer that allowed you to get the location ready to close so you would be relieved in time and could go home.
“No thanks.”.
I know sometimes you can't have your day.
I know it can be difficult for you as a salesperson. I know that sometimes you can't have your day. And I understand that it can take effort to recharge to go for it again. The bow can't always be tight. So make sure you ask a colleague to make the first move because you just can't do it anymore. And at the same time be man enough that if it does come down to it. Take responsibility when a potential customer spontaneously shows up at your showroom. Let everything that has been in your way slip away. So that you are the top salesperson, for the customer, for the business and, above all, for yourself.
