{"id":3535,"date":"2026-02-25T12:59:49","date_gmt":"2026-02-25T11:59:49","guid":{"rendered":"https:\/\/hetsalescentrum.nl\/?page_id=3535"},"modified":"2026-02-25T12:59:49","modified_gmt":"2026-02-25T11:59:49","slug":"formation-a-lexcellence-apres-vente","status":"publish","type":"page","link":"https:\/\/hetsalescentrum.nl\/fr\/training-after-sales-excellence\/","title":{"rendered":"Formation \u00e0 l'excellence apr\u00e8s-vente"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"wp-block-group alignfull bb-page-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Voor serviceadviseurs en after sales professionals in de autobranche<\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Van werkplaatscontact naar klantloyaliteit en hogere omzet<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Waarom deze training?<\/h2>\n\n\n\n<p>De after sales afdeling bepaalt of klanten terugkomen. In een markt waarin steeds meer automerken sterk inzetten op klantbeleving, is professioneel serviceadvies geen luxe meer, maar noodzaak. Daarom hebben service adviseurs handvatten nodig op de klantreis zo optimaal mogelijk te laten verlopen.<\/p>\n\n\n\n<p>Deze praktijkgerichte training helpt after sales medewerkers om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klanttevredenheid structureel te verhogen<\/li>\n\n\n\n<li>Meerwerk professioneel te adviseren<\/li>\n\n\n\n<li>Klachten om te zetten in loyaliteit<\/li>\n\n\n\n<li>Sterker te communiceren aan balie en telefoon<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading has-primary-color-color has-text-color has-link-color wp-elements-ca324db5b0a8d54ef5d511eb3967864f\">Deelnemen<br><\/h2>\n\n\n\n<p>Ja, ik wil zelf of een service adviseur uit mijn team laten deelnemen aan deze training.<\/p>\n\n\n\n<p>Stuur me meer informatie over de investering en de startdata.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:info@hetsalescentrum.nl?subject=Aanmelding%20Training%20Aftersales%20Excellence&amp;body=Beste%20Anthon,%0D%0A%0D%0ALeuk%20dat%20er%20weer%20een%20Training%20Aftersales%20Excellence%20start.%20Graag%20wil%20ik%20de%20volgende%20persoon\/personen%20aanmelden%20voor%20deelname:%0D%0A%0D%0ANaam:%20%0D%0ABedrijf:%20%0D%0AE-mailadres:%20%0D%0ATelefoonnummer:%20%0D%0A%0D%0ADaarnaast%20plan%20ik%20graag%20een%20moment%20in%20om%20enkele%20vragen%20en\/of%20details%20van%20de%20training%20door%20te%20spreken.%20Ik%20ben%20hiervoor%20het%20beste%20bereikbaar%20op:%20%0D%0A%0D%0AIk%20kijk%20uit%20naar%20je%20reactie.%0D%0A%0D%0AMet%20vriendelijke%20groet,\" target=\"_blank\" rel=\"noreferrer noopener\">Ja, ik heb interesse<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Voordelen van de training<br><\/h2>\n\n\n\n<p>Deelnemen aan de training levert een aantal belangrijke voordelen op. Daarvan ervaart de deelnemer zelf als eerste het resultaat. De KPI's verbeteren in het bedrijf als men het getrainde toegepast in het dagelijks werk. En tenslotte levert het zelf een strategisch voordeel op.<\/p>\n\n\n\n<div class=\"wp-block-columns has-background-alt-color-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-primary-color-color has-text-color has-link-color wp-elements-0adbee6585c70c0c60892a4a96d976ab\">Deelnemer<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meer zelfvertrouwen in klantgesprekken<\/li>\n\n\n\n<li>Sterkere communicatie bij prijs- en meerwerkdiscussies<\/li>\n\n\n\n<li>Minder stress bij klachten of lastige klanten<\/li>\n\n\n\n<li>Meer grip op verwachtingen en afspraken<\/li>\n\n\n\n<li>Professionelere uitstraling aan balie en telefoon<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-primary-color-color has-text-color has-link-color wp-elements-61f4ed1a5027624d3e07adf8af0b0d5f\">Autobedrijf<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hogere klanttevredenheid (CSI)<\/li>\n\n\n\n<li>Meer conversie op geadviseerd meerwerk<\/li>\n\n\n\n<li>Minder escalaties en klachten<\/li>\n\n\n\n<li>Betere samenwerking tussen werkplaats en frontoffice<\/li>\n\n\n\n<li>Hogere werkplaatsomzet per werkorder<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-primary-color-color has-text-color has-link-color wp-elements-5700c3b6faa6b80510e9dbfabf2da3bf\">Strategisch<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klantbeleving<\/li>\n\n\n\n<li>Transparantie<\/li>\n\n\n\n<li>Professionaliteit van het serviceadvies<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">In houd van de training<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>De training zet in op de rol van de service adviseur. Misschien is het zelf beter om te zeggen zijn nieuwe rol. Want hij wordt een essenti\u00eble schakel in het klantcontact. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"334\" src=\"https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-1024x334.jpg\" alt=\"\" class=\"wp-image-3543\" srcset=\"https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-1024x334.jpg 1024w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-300x98.jpg 300w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-768x251.jpg 768w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-1536x502.jpg 1536w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-2048x669.jpg 2048w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-18x6.jpg 18w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2-1320x431.jpg 1320w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie2.jpg 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>Communicatie die vertrouwen bouwt begint met structuur en helderheid. Deelnemers leren hoe zij klantgesprekken professioneel opbouwen, verwachtingen vanaf het eerste contactmoment duidelijk vastleggen en kosten transparant toelichten.<\/p>\n\n\n\n<p>Door gestructureerd te communiceren ontstaat rust, overzicht en vertrouwen, zowel bij de klant als bij de medewerker. Prijsdiscussies worden geen spanningsmoment meer, maar een professioneel gesprek waarin duidelijkheid, onderbouwing en wederzijds begrip centraal staan.<\/p>\n\n\n\n<p>Medewerkers leren klanten adviseren zonder opdringerig over te komen, waarbij technische bevindingen duidelijk en begrijpelijk is. Meerwerk wordt professioneel gepresenteerd met keuze-opties, zodat klanten vertrouwen voelen en zelf kunnen beslissen. Klachten worden omgezet in loyaliteit door emoties te herkennen, professioneel te reageren en effectief op te volgen.<\/p>\n\n\n\n<p>Zo groeit elk klantcontact uit tot een moment waarop vertrouwen wordt versterkt in plaats van getest.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Resultaat<\/h2>\n\n\n\n<p>Door deelname en toepassing van deze training:<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile has-background-alt-color-background-color has-background\" style=\"grid-template-columns:auto 44%\"><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li class=\"has-primary-color-color has-text-color has-link-color wp-elements-fad586777d3d11d62110cd3952e10092\">Wordt meerwerk vaker geaccepteerd<\/li>\n\n\n\n<li class=\"has-primary-color-color has-text-color has-link-color wp-elements-e52e7d7e85d61c699765061191142325\">Voelen medewerkers zich zekerder in hun rol<\/li>\n\n\n\n<li class=\"has-primary-color-color has-text-color has-link-color wp-elements-8274d1f5fd1c0eceb07181d7d67e2f25\">Ontstaan minder discussies over kosten<\/li>\n\n\n\n<li class=\"has-primary-color-color has-text-color has-link-color wp-elements-33557c47f6539fa37b973d94588d8662\">Worden klachten sneller en rustiger opgelost<\/li>\n\n\n\n<li class=\"has-primary-color-color has-text-color has-link-color wp-elements-ae3631e38475461d068dae3e4f52b490\">Komen klanten vaker terug<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"373\" src=\"https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-1024x373.png\" alt=\"\" class=\"wp-image-3544 size-full\" srcset=\"https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-1024x373.png 1024w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-300x109.png 300w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-768x280.png 768w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-1536x560.png 1536w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-18x7.png 18w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie-1320x481.png 1320w, https:\/\/hetsalescentrum.nl\/wp-content\/uploads\/2026\/02\/werkplaatsreceptie.png 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Investering<br><\/h2>\n\n\n\n<p>De training is bedoeld voor maximaal 6 deelnemers per trainingssessie. Maar kan ook in compagnie gegeven worden. Zo krijgt iedere service adviseur persoonlijke aandacht en volop gelegenheid om te oefenen. Het is een openinschrijving. Zodra het aantal deelnemers compleet is start een nieuwe trainingsronde en communiceren wij de data. De training vindt plaats op doordeweekse dagen.<\/p>\n\n\n\n<p>Wat ontvang je bij deelname:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sales Colors assessment<\/li>\n\n\n\n<li>Assessment gesprek in samenspraak met de servicemanager<\/li>\n\n\n\n<li>4 dagdelen training op een luxe locatie in een autobedrijf<\/li>\n\n\n\n<li>Theoretische en praktische inhoud<\/li>\n\n\n\n<li>Naslag werk in werkmap<\/li>\n\n\n\n<li>Praktische opdrachten<\/li>\n\n\n\n<li>Certificering<\/li>\n<\/ul>\n\n\n\n<p>De investering per deelnemer is \u20ac 1.795,- excl. BTW.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"aanmelden\" class=\" ct-section bg section-pt-sm section-pb-sm\" ><div class=\"ct-section-inner-wrap\"><div id=\"div_block-3-2133\" class=\"ct-div-block w-full grid gap-8 grid-cols-2 md-grid-cols-1 row-gap-12\" ><div id=\"div_block-4-2133\" class=\"ct-div-block\" >\n\t\t<span id=\"-post-terms-60-2133\" class=\"oxy-post-terms \" ><span class=\"oxy-post-terms_before\"> <\/span>none<span class=\"oxy-post-terms_after\"> <\/span><\/span>\n\n\t\t<h3 id=\"headline-54-2133\" class=\"ct-headline mb-2\"><span id=\"span-56-2133\" class=\"ct-span\" >Training After Sales Excellence<\/span><\/h3><div id=\"text_block-58-2133\" class=\"ct-text-block mb-3\" >Het vak van service adviseur kan in mijn bedrijf een boost gebruiken. Graag wil ik mijn team de handvatten geven die hen helpt bij het dagelijkse klantcontact.<\/div><div id=\"_dynamic_list-43-2133\" class=\"oxy-dynamic-list w-full\"><\/div>\n<\/div><div id=\"div_block-33-2133\" class=\"ct-div-block h-full\" ><h4 id=\"headline-34-2133\" class=\"ct-headline mb-2 color-dark h4\">Meld je hier aan!<br><\/h4><div id=\"text_block-35-2133\" class=\"ct-text-block mb-8 color-paragraph\" >Ja, ik heb interesse in deze training voor mezelf of mijn team.<\/div>\n\t\t<div id=\"-fluent-form-38-2133\" class=\"oxy-fluent-form \" ><div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Aanmelding training<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='3535' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"12e0fd4649\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/3535\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >Voornaam<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" 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Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_input_text' id='label_ff_3_input_text' aria-label=\"Bedrijfsnaam\">Bedrijfsnaam<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"Bedrijfsnaam\" data-name=\"input_text\" id=\"ff_3_input_text\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><input type=\"hidden\" name=\"hidden\" value=\"Training After Sales Excellence\" data-name=\"hidden\" ><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_aantal_deelnemers' id='label_ff_3_aantal_deelnemers' aria-label=\"Aantal deelnemers\">Aantal deelnemers<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"aantal_deelnemers\" id=\"ff_3_aantal_deelnemers\" 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De after sales afdeling bepaalt of klanten terugkomen. In een markt waarin steeds meer automerken sterk inzetten op klantbeleving, is professioneel serviceadvies geen luxe meer, maar noodzaak. Daarom hebben service adviseurs handvatten nodig op de klantreis [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":3536,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3535","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Training After Sales Excellence - Het Sales Centrum<\/title>\n<meta name=\"description\" content=\"Training After Sales Excellence is bedoelt om service adviseurs van een autobedrijf handvatten te geven bij een optimale klantreis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hetsalescentrum.nl\/fr\/formation-a-lexcellence-apres-vente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training After Sales Excellence - 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